77f7 Privacy Policy

1. Introduction

77f7 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every individual who uses its online casino and sports betting services. This Privacy Policy applies to all personal data collected through the 77f7 website and any associated services, whether accessed from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, or any other location in Pakistan.

By registering an account with 77f7 or otherwise using the Platform, you acknowledge that you have read, understood, and agree to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree to this Policy, you must not use the 77f7 Platform.

This Policy should be read alongside the 77f7 Terms & Conditions, which govern the use of the Platform more broadly.

2. Data Controller

For the purposes of applicable data protection legislation, 77f7 acts as the data controller in respect of personal data collected through the Platform. All enquiries regarding data protection and privacy matters should be directed to the 77f7 Data Protection contact at: [email protected].

3. Information We Collect

3.1 Information You Provide Directly

When you register for a 77f7 account, interact with customer support, or complete identity verification, we collect information you supply directly, including:

• Full name as appearing on your CNIC or passport
• Date of birth (for age verification — 18+ requirement)
• Pakistani mobile number used for registration and two-step verification
• Email address (where provided)
• Residential address in Pakistan
• CNIC number and copies of government-issued identity documents where verification is required
• Payment method details — including JazzCash wallet numbers, Easypaisa wallet numbers, and bank account details (HBL, UBL, Meezan Bank, Bank Alfalah) for deposit and withdrawal processing

3.2 Information Collected Automatically

When you access the 77f7 Platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session duration, pages visited, and navigation patterns on the Platform
• Game history, bet records, deposit and withdrawal transaction logs
• Login timestamps and authentication events

3.3 Information from Third Parties

In certain circumstances, 77f7 may receive information about you from third-party identity verification providers, payment processors (including JazzCash and Easypaisa), fraud prevention agencies, and responsible gambling organisations — solely for the purpose of verifying your identity, processing payments, or complying with our responsible gaming obligations.

4. How We Use Your Personal Data

77f7 uses the personal data it collects for the following purposes:

• Account management: Creating and maintaining your 77f7 account, verifying your identity, and processing your login credentials securely.
• Payment processing: Processing PKR deposits via JazzCash, Easypaisa, and bank transfers, and fulfilling withdrawal requests in accordance with your account settings.
• Service delivery: Providing access to cricket betting markets, live casino games, slots, fish shooting titles, and bonus offers.
• Customer support: Responding to your queries, resolving disputes, and providing technical assistance in English.
• Legal and regulatory compliance: Meeting applicable anti-money laundering (AML), know-your-customer (KYC), and age verification obligations.
• Responsible gaming: Monitoring gaming activity to identify potential problem gambling indicators and enforcing self-exclusion or deposit limit requests.
• Fraud prevention and security: Detecting and preventing fraudulent transactions, duplicate accounts, and unauthorised access attempts.
• Platform improvement: Analysing aggregated usage data to improve Platform performance, game selection, and user experience.
• Marketing communications: Sending promotional offers and bonus notifications to your registered contact details, where you have opted in to receive such communications. You may opt out at any time.

5. Legal Basis for Processing

77f7 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to create and maintain your account, process transactions, and deliver the services you have requested.
• Legal obligation: Processing required to comply with applicable AML, KYC, and responsible gaming legislation.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement purposes where these interests do not override your fundamental rights.
• Consent: Processing for optional marketing communications, where you have provided explicit consent. This consent may be withdrawn at any time without detriment to your account.

6. Data Sharing & Third Parties

77f7 does not sell your personal data to third parties for their own marketing purposes. We share personal data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah receive the minimum data necessary to process your PKR transactions.
• Identity verification providers: Third-party KYC service providers may receive your identity documents for verification purposes under contractual data processing agreements.
• Game providers: Casino and slot game providers may receive a pseudonymous player identifier and game session data for the purpose of delivering gameplay and calculating results.
• Responsible gaming bodies: Self-exclusion requests may be shared with relevant responsible gambling organisations or registries as required.
• Law enforcement and regulators: We may disclose data to law enforcement agencies or regulators where required by applicable law or court order.

All third-party service providers operating on behalf of 77f7 are bound by contractual data processing agreements that require them to process your data securely and only for the purpose for which it was shared.

7. Cookies & Tracking Technologies

The 77f7 Platform uses cookies and similar tracking technologies to maintain session state, enable secure login, prevent fraud, and analyse aggregate usage patterns. The categories of cookies used include:

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled without impairing core functionality including the 77f7 login session.
• Performance cookies: Collect anonymised data about how the Platform is used (pages visited, errors encountered) to improve performance.
• Functionality cookies: Remember your preferences such as language settings and display options.

You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect your experience on the 77f7 Platform.

8. Data Retention

77f7 retains your personal data for as long as your account remains active and for such additional period as is required to comply with legal obligations — including AML record-keeping requirements which may require retention of transaction records for a minimum of five years following account closure. After the applicable retention period, personal data is securely deleted or anonymised.

Bet history and financial transaction records are retained for a minimum of five years. Support communications are retained for a period of three years.

9. Data Security

77f7 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the 77f7 Platform
• Encryption of sensitive data at rest, including payment method details
• Role-based access controls limiting internal staff access to personal data on a need-to-know basis
• Regular security assessments and penetration testing of Platform infrastructure
• Two-step verification available for all 77f7 player accounts

While 77f7 takes all reasonable steps to protect your data, no transmission over the internet is completely secure. You are responsible for keeping your 77f7 login credentials confidential and for reporting any suspected unauthorised access to [email protected] immediately.

10. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data 77f7 holds about you:

• Right of access: You may request a copy of the personal data 77f7 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where no legal obligation requires its retention. Note that AML legislation may prevent immediate deletion of transaction records.
• Right to restrict processing: You may request that 77f7 limits its processing of your personal data in certain circumstances.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time.

To exercise any of the above rights, please contact 77f7 at [email protected]. We will respond to all verified requests within 30 days.

11. Children's Privacy

The 77f7 Platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under 18. If we become aware that a minor has registered on the Platform, the account will be immediately suspended, all data deleted, and any funds forfeited. If you believe a minor has accessed the 77f7 Platform, please contact us immediately at [email protected].

12. International Data Transfers

77f7 may transfer personal data to service providers or processors located outside Pakistan where this is necessary to deliver the Platform's services (for example, cloud infrastructure providers or game studios). Where such transfers occur, 77f7 ensures that appropriate safeguards are in place, including contractual data processing agreements requiring the recipient to maintain a standard of data protection equivalent to that applied by 77f7.

13. Changes to This Privacy Policy

77f7 may update this Privacy Policy from time to time to reflect changes in applicable law, our data processing practices, or the services offered on the Platform. Material changes will be communicated to registered Players via their registered contact details with reasonable advance notice. The "Last Updated" date at the top of this page will be revised upon any update. Continued use of the 77f7 Platform following notification of changes constitutes acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data 77f7 holds about you, please contact our support team:

Email: [email protected]

Our English-speaking team is available 24 hours a day to assist players from across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, and Faisalabad.